Nokia agentic AI capabilities will be added to its Network Services Platform to help operators manage IP networks with guided actions and trusted network data.
The Espoo, Finland-based company said the framework lets operators deploy AI agents inside defined policy, access and security boundaries.
Nokia said the agents use real-time network context rather than fragmented data. The Network Services Platform manages and automates multi-vendor IP networks.
Nokia said the new framework supports topology, protocol behaviour, configuration state, service relationships and recent network changes.
Nokia said its first use case is an AI-driven Troubleshooting Agent. The tool aims to speed up root-cause analysis, reduce operational noise and turn complex IP issues into guided workflows.
Grant Lenahan, partner and principal analyst at Appledore Research, said Nokia’s approach builds AI reasoning on trusted data and network relationships.
He said domain expertise remains critical for automation in complex networks.
The framework also supports communication with external agents through AI-based protocols, including the Model-context protocol. Nokia said this can help operators manage multi-vendor and multi-domain networks.
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Sasa Nijemcevic, vice president and general manager of Nokia’s IP Network Automation software unit, said trust remains the deciding factor in AI-native operations.
Nokia said the NSP enhancement will become commercially available by the end of 2026.
