With customers facing multiple problems when using Automated Teller Machines (ATMs), the State Bank yesterday directed banks to improve the poorly managed ATM services across the country.
The banks were told to take necessary measures in order to ensure maximum availability of ATM services and avoid public inconvenience during the upcoming Eidul Fitr holidays.
Complaints have been piling up over the years about poor online banking services which show no signs of improvement.
Customers using ATMs have been facing many issues including misreporting about the cash; deduction of cash during a transaction but no delivery of cash to the customer, and frequent ‘link down’, ‘ATM is out of order’ or ‘your bank failed to respond’ messages.
The SBP’s instruction to the banks just before Eid is clearly a temporary initiative to calm down thousands of people having serious complaints against the ATM services.
