WhatsApp has launched a dedicated AI support chat for iOS users. This new feature provides quick, AI-powered responses to questions within the app, making it easier to get help for issues such as account problems or understanding features. Users still have the option to request human support if necessary. The rollout began in July 2025 through the App Store.
The chat utilises Meta AI to generate instant responses, handling natural language questions around the clock. A warning message indicates that replies may be “inaccurate or inappropriate.” Each AI response includes an indicator next to the timestamp.
Users can attach screenshots for better context. The system assigns a support ticket number. For complex issues, staff monitor and intervene if required. This builds on WhatsApp’s existing support but makes it more accessible. The chat has a Meta Verified blue checkmark. Its “About” section confirms it’s official.
if you like sending voice notes, you're gonna love talking to Meta AI on WhatsApp. Whenever you need to keep things hands-free, you can choose to ask your questions out loud to Meta AI.
— WhatsApp (@WhatsApp) July 14, 2025Steps to Access the Feature on iOS
Update WhatsApp to the latest version from the App Store. Then, follow these steps:
- Open WhatsApp.
- Go to Settings.
- Tap Help > Help Centre> Contact Us.
The feature activates the support chat, currently available on stable versions, with a wider rollout anticipated shortly. It streamlines user support by rapidly addressing common questions, enabling staff to concentrate on more complex issues. Additionally, WhatsApp plans to introduce AI tools for businesses, including product recommendations. The WhatsApp AI support chat enhances help efficiency on iOS by merging automation with human oversight to provide improved service.
