GILGIT, Gilgit-Baltistan: Chief Minister Amjad Hussain inaugurated the Gilgit-Baltistan Citizen Complaint Cell on Tuesday to speed up public grievance handling and improve basic services.
The chief minister opened the facility at the Chief Minister’s Secretariat on August 11. He said residents could submit complaints at any time for action by the relevant departments.
Amjad said the system would focus on legitimate complaints from remote and underdeveloped communities. The administration designed the service to give these residents easier access to regional departments, he added.
GB Chief Minister Launches Citizen Complaint Cell to Improve Public Service Delivery pic.twitter.com/ixV3rvsihr
— Media Lens (@Medialenss) August 11, 2026The official CM Citizen Complaints Portal requires users to provide and verify an email address before filing a complaint. Applicants can also use the portal to check their case status.
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Amjad directed the government’s information technology team to extend the service to WhatsApp and a dedicated mobile application. Officials did not announce launch dates for either option.
The chief minister said the Gilgit-Baltistan government would take further steps to strengthen public services and complaint handling.
