THESSALONIKI, Greece: A Ryanair passenger who was partially pulled through a broken aircraft window said Monday that the airline had offered rebooking but no compensation or direct telephone contact.
Ljubisa Karovic, 61, was travelling from Thessaloniki to Memmingen, Germany, aboard flight FR1879 on July 10 when the window beside his seat dislodged.
Karovic told the Daily Mail that Ryanair had emailed his son, who booked the flights, to ask about rebooking and his condition. “Nobody from the company has contacted me directly,” he said, according to The Independent.
The Serbian businessman suffered friction burns and injuries to his neck and shoulder. He must wear a neck brace for at least six weeks and may require surgery.
Karovic said the sound of the window breaking continued to disturb his sleep. His wife, Svetlana Grković, said she and other passengers pulled him back into the cabin after he repeatedly lost consciousness.
🔥🚨LATEST: This Ryanair passenger was left hanging out of a shattered plane window at 15,000 feet and just revealed the airline's only response was an email asking whether he wanted to rebook.
Ljubisa Karovic survived after fellow passengers pulled him back inside the plane… pic.twitter.com/E9uLePzW8S
— Dom Lucre | Breaker of Narratives (@dom_lucre) July 27, 2026Grković alleged that cabin crew members did not help during the initial emergency. Fellow passengers instead held Karovic and attempted to cover the opening with luggage.
Ryanair disputed the allegation. The airline said its crew followed decompression procedures before helping Karovic after the aircraft descended to a safe altitude. It also said staff arranged medical treatment when the plane returned to Thessaloniki, The Guardian reported.
Read: Ryanair Window Incident: Passenger Recounts Ordeal Over Greece
Ryanair Chief Financial Officer Neil Sorahan previously said the company’s customer-care team had contacted the family. The airline declined further comment while investigators examine the incident.
The US National Transportation Safety Board is leading the investigation. Ryanair has cited possible foreign-object damage, but investigators have not determined what caused the window to dislodge.
