Amazon.com, Inc. began issuing automatic Prime refunds of up to $51 to additional eligible US customers on Thursday under its $2.5 billion Federal Trade Commission (FTC) settlement.
The expanded round covers customers who used between 11 and 20 Prime benefits during a one-year membership period. Amazon sends payments automatically, without claim forms or additional paperwork.
Eligibility depends on how customers enrolled or attempted to cancel between June 23, 2019, and June 23, 2025. Qualifying customers either subscribed through an enrolment process challenged by the FTC or unsuccessfully attempted to cancel through Amazon’s online process.
Payments arrive through Venmo, PayPal or mailed cheques. The FTC advises recipients to accept their payments within 60 days of issuance.
Amazon identifies eligible recipients through its business records. This distribution excludes customers who already received a settlement payment; previous recipients may qualify for a later supplement.
A federal court approved the revised arrangements on September 14 after Amazon and the FTC jointly requested changes. The order broadens automatic eligibility and permits a higher total refund across the programme’s payment phases.
Conditional supplemental payments could bring a customer’s combined refund to $200.
Under the court order, Amazon must reconcile accepted payments by the end of March 2027. If customers have accepted less than $1 billion in refunds, the company must distribute further payments to eligible previous recipients.
Those supplements can reach $149 per person, but the amount depends on the remaining funds and the distribution calculation. Recipients must have accepted an earlier payment to qualify.
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The underlying settlement resolved FTC allegations that Amazon enrolled consumers in Prime without their consent and deliberately complicated cancellation. It requires up to $1.5 billion in consumer refunds alongside a separate $1 billion civil penalty.
Amazon started the first refund round in November 2025. By September, the company had issued more than $845 million in refunds, according to the regulator. Amazon must begin the conditional supplemental round by the end of April 2027
