Pakistan’s Passport Department has implemented a comprehensive new digital monitoring system. Officials announced the initiative on Monday, establishing a dedicated 24-hour control room at the department’s headquarters in Islamabad. This system introduces centralised, real-time oversight of all passport operations.
A digitally integrated dashboard powers the new framework. This platform enables live monitoring and evaluation of daily activities. Importantly, it covers operations in both domestic passport offices and Pakistani missions abroad.
The system provides end-to-end oversight of the entire passport process. This tracking covers the period from initial application submission to final document delivery. Authorities state this will enhance transparency, operational efficiency, and overall service delivery.
The Digital Integrated Dashboard will strengthen daily monitoring of passport printing, delivery, and office operations. This system enhances performance not only across Pakistan but also at all foreign missions worldwide. Real-time evaluation ensures faster processing, 1/2 pic.twitter.com/rkeW4LaMEr
— Directorate General Immigration & Passports (@DGIPofficial) December 22, 2025A key feature is the automated identification of overcrowding at passport offices. The system alerts administrators to pressure points in public service. Consequently, this enables faster resource allocation and crowd management.
Furthermore, the department will now centrally track multiple performance metrics. These include staff efficiency, passport printing operations, application backlogs, and machinery status. This is achieved through a centralised Network Management System.
Read: How to Apply for a Pakistan Passport Online: Step-by-Step Guide
Director General Qazi commented on the system’s potential impact. He stated it would significantly improve the department’s performance.
He also clarified the new monitoring scope. Specifically, citizen turnout and staff efficiency across all offices will now be observed centrally. Additionally, a new mechanism ensures the immediate resolution of issues once the system identifies them.
