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Reading: The ‘Official Apology’ Trend: Why Brands Are Jokingly Saying ‘Sorry’ to Customers
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Official Apology Trend
PhotoNews Pakistan > Offbeat > The ‘Official Apology’ Trend: Why Brands Are Jokingly Saying ‘Sorry’ to Customers
Offbeat

The ‘Official Apology’ Trend: Why Brands Are Jokingly Saying ‘Sorry’ to Customers

Web Desk
By Web Desk Published November 7, 2025 2 Min Read
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Illustrated Image Credit: Allie Carl/Axios
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A new and humorous marketing strategy is captivating social media users. Dubbed the “Official Apology Trend,” it involves brands playfully apologising for being exceptionally good at their core business.

This approach replaces corporate jargon with wit and self-awareness. Companies are using the formal structure of a corporate apology, serious tone, structured fonts, and official layouts to deliver a funny and relatable message to their customers.

The trend functions as a clever form of emotional branding. Instead of addressing a real mistake, brands “apologize” for creating products that customers find too irresistible.

View this post on Instagram

A post shared by Volkswagen Downtown Mumbai (@volkswagendowntown)

For example, Skoda India issued an apology for making cars that are “too hard to part with.” Similarly, Keventers expressed regret for milkshakes that “keep people coming back for more.”

Other major participants include Volkswagen India, T-Series, and Banana Leaf India. Each uses the format to highlight their product’s strengths in a memorable and engaging way.

Sorry for the smooth days and uninterrupted nights.

[Official Apology, Official Statement, Statement, Trend, New Trends, Apology Trend, Microtek, Raho On Full On, Battery, Lithium-Ion Battery, Lithium, Power Solutions, Solar Solutions, Stabilizer, Inverter, UPS] pic.twitter.com/6ercY4KtYv

— Microtek International P. Ltd. (@MicrotekOfcl) November 6, 2025

This method is proving to be an effective marketing tool. By poking fun at themselves, brands appear more human and relatable. This fosters a genuine connection with the audience.

Why Skoda, Volkswagen, and Reliance are saying sorry: What is 'official apology statement' trend going viral on Instagramhttps://t.co/nCdfO64Sxm

— Economic Times (@EconomicTimes) November 7, 2025

The content is highly shareable, perfect for virality on platforms like Instagram and X. The trend successfully draws attention to the brand by subverting expectations and entertaining the consumer, turning a marketing message into a moment of shared amusement

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