LESCO to Launch “Apna Meter, Apni Reading” App for Consumer

The Lahore Electric Supply Company (LESCO) is revolutionising electricity billing with its upcoming “Apna Meter, Apni Reading” mobile application.

Chief Executive Officer (CEO) LESCO Ramzan Butt announced the innovative initiative during a recent address at the Lahore Chamber of Commerce and Industry, marking a significant step toward consumer empowerment in Pakistan’s energy sector.

This groundbreaking app will enable consumers to personally submit their electricity meter readings, addressing long-standing concerns about billing accuracy. While technical specifications and interface visuals remain wrapped, the launch promises to enhance transparency and minimise disputes between consumers and the utility provider.

“Pakistan’s stability is intrinsically tied to our power sector’s viability,” emphasized CEO Butt during his presentation. The statement reflects LESCO’s commitment to modernising energy infrastructure while fostering public trust.

Enhanced Consumer Protections
LESCO has implemented several measures to improve service reliability:

• A dedicated Rapid Response Force ensures swift power restoration during outages
• Meter reader responsibilities now include monitoring for malfunctions
• Special directives prevent industrial feeder tripping incidents
• Safeguards against improper FIR filings protect consumers

Addressing Industry Concerns
Butt directly confronted billing complaints, stating, “LESCO is resolving all consumer concerns, including meter replacements and new connections, at customers’ doorsteps.” He highlighted the business community’s critical role, noting that commercial energy consumption drives national economic progress.

The CEO acknowledged some meter issues stem from user unfamiliarity but assured that educational initiatives would accompany the app’s rollout. Currently, LESCO reports no material shortages affecting operations, ensuring smooth implementation of these new services.